Grey District — Shipping Policy

Last updated: 03 September 2026

Order Processing

All orders are processed within [1-3] business days (excluding weekends and public holidays). You'll receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking details once it's on its way.

During sale periods or high-demand product drops, processing may take slightly longer — we'll let you know if that's the case.

Delivery Times

Destination	Estimated delivery time
Major metros (Johannesburg, Pretoria, Cape Town, Durban)	[10-20] business days
Other regions within South Africa	[10–20] business days

Delivery times are estimates from the courier and start counting from when your order ships, not from when it's placed.

Shipping Costs

• Orders under R2000: R99 flat rate
• Orders over R2000: Free shipping
• International shipping: calculated at checkout based on destination and weight

Courier Partners

We ship using Courier Guy / Aramex / PostNet / Fastway. You'll receive a tracking number by email as soon as your order leaves our warehouse.

Order Tracking

Once your order ships, you'll receive an email with a tracking link. If you haven't received tracking information within [3] business days of your confirmation email, please contact us at greydistrictza@gmail.com.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer, but we'll do what we can to help resolve the issue with the courier if you contact us promptly.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please reach out to us at greydistrictza@gmail.com with your order number and we'll investigate with the courier on your behalf.

Questions

For any shipping-related questions, contact us at greydistrictza@gmail.com.